Technical Help

If you are having connection issues, please try the following (in this order):

VIDEO ISSUES (Can not see anything, video choppy, etc.)

1. Download and install the latest version of Adobe Flash
   
   
2. Close any open programs other than your browser
   
   
3. Reload the page
   
   
4. Restart your web browser (IE, Firefox, Chrome, Safari, etc.)
   
   
5. Restart your computer
   

AUDIO ISSUES (Can’t hear anything, audio garbled, etc.)

1. Check your speaker connection on your computer. Make sure the cables are securely plugged in to your PC or Mac
   
   
2. Check your system volume.
   
   - For PCs, there is usually a speaker icon in the lower right corner of the screen. Click the icon and turn up the audio
   
   - For MAC, use the Volume Up key on your keyboard or click the speaker icon in the upper right corner of your screen
   
   
3. Download and install the latest version of Adobe Flash